To secure a position where I can use my creativity and attention to detail to solve problems and ensure the highest possible level of quality.
- Highly experienced in research and technical diagnosis through the application of critical thinking and the scientific method.
- Thirty-Four years experience in both face to face and phone based customer service.
- Twenty-Four years experience in electronic and mechanical technologies.
- Fifteen years experience in Internet coding and development (HTML, PHP).
- Five years of management experience.
- Understanding that “I don’t know” is not a weakness nor an obstacle, but an opportunity to grow and learn.
- Microsoft Office
- Open Office
- PhotoImpact (Photoshop clone)
- Sony Vegas
- Windows 3.1 thru XP
- MS-DOS, Linux, PHP, C++
- Organ and piano tuner
- Computer repair
- Solid state and vacuum tube electronic design
- CAD and 3D modeling
- Audio system integration and installation
- Sales and customer education
Repaired and Evaluated a recording console, and several keyboard instruments for my client, Techno Empire.
Handling content creation for a variety of websites, and online tech support for Speakeasy Vintage Music, Inc.
Diagnosed, evaluated and repaired a variety of keyboards, amplifiers, and speakers for my client, Music Go-Round.
Managed the repair and fabrication shop. Four employees reported to me, and took my direction regarding project management. The shop produced new original products, both standardized and customize, for customers as well as performed full tear down and re-manufacturing of Hammond organs, Wurlitzer pianos, and Rhodes pianos for everyday enthusiasts and touring musicians alike.
We worked on equipment and products for the likes of The Donnas, The Rolling Stones, James Taylor, and several east coast back-line rental companies.
My first product was the Caribbean Motor Controller, a digital pulsed motor controller for Leslie™ tone cabinets. Later designs produced the highly successful Dyno Preamp and 122 Absolute Modeling Amplifier.
I redesigned several other products such as the Vintage Tube Preamp, Stagebox Preamp, and others to both eliminate flaws in the original construction and to introduce Printed Circuit Board fabrication.
I also worked with Steve Hayes in the creation of the Roadbox MkIII speaker cabinet, a portable professional grade rotary speaker cabinet, similar to the Leslie™ tone cabinet.
Redesigned the SpeakesyVintageMusic.com homepage and website including online e-commerce “webstore” from the ground up. I then continued to maintain the site, updating content, creating graphics, and expanded the company’s web presence with a Facebook page, Media site, and Blog.
Provided repair and evaluation services, trouble shooting and estimating repair costs, and executing repairs for customer’s equipment.
Provided customer support via telephone and email for owners of company products, and guided prospective new clients to the products that would produce the results they desired.
Established the company as a warranty center for Yamaha, Lowrey, and Suzuki products. Produced written proposals and estimates, handled scheduling and procurement, and provided field service for a wide variety of electronic musical instruments.
Specified equipment for electronic control systems, restored and repaired electronic control systems, fabricated parts as needed from wood and other natural materials, and provided field service as an organ tuner and voicer.
During my tenure, we worked on several historical instruments, including the Henry Niemann organs in St Leo The Great Catholic Church and in Old Otterbein United Methodist Church in Baltimore, MD.
Provided field service for a variety of musical instruments.
Began apprenticeship at age 8 on mechanical pipe organs, progressing to electronic organs and digital pianos until I became in independent technician in 1988